Why effective communication is important in work setting free essay sample

1. 1 Identify the different reasons people communicate Different reasons people communicate is to engage in conversation, to make a point, to explain a reason a point or a command and to receive important information. 1. 2 Explain how communication affects relationships in work setting. Communication can affect relationships in a variety of ways, one way it can affect relationships is for example if the person on the receiving end has a hearing impairment which they may or may not know about depending on the severity of the impairment. Another way could be a language barrier which would then make the person trying to get there point across frustratingly difficult. One other way could be the person talking or listening could have a learning difficulty and may not understand how to either explain their point or take in the point being made. Outcome 2: meet the communication and language needs, wishes and preferences of individuals. We will write a custom essay sample on Why effective communication is important in work setting or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page 2. 1 demonstrate how to establish the communication and language needs, wishes and preferences of individuals. Everyone has a slightly different style of communicating this is one of the things that make every individual unique. As we know communication is a two-way process and effective communication requires everyone involved to be able to express their own thoughts and messages and to understand the communication of others. In a way it is our job to ensure that we find ways of communicating language needs, preferences can be quite wide ranging, someone may require an interpreter or signer or someone else may need communication to take place in a quite environment. When you meet an individual for the first time, it is important to establish how you will communicate and how they, and you, would like to be addressed. A good way to start is to introduce yourself and explain why you are there using a few simple words. If the person clearly has use of their hands, you might also offer a handshake greeting. 2. 3 demonstrate a range of communication methods and styles to meet individual needs. There are lots of different ways to communicate. We use all of our five senses to communicate and receive information: ?Visual – seeing Auditory – hearing Olfactory – smelling Kinaesthetic – feeling Gustatory tasting Communication methods can be split into 2 categories, verbal and non-verbal. .Verbal communication: tone of voice, vocabulary (words and different languages), pitch (high or low). Non-verbal: eye contact, signs, symbols or pictures, writing, touch, gestures, body language. 2. 4 demonstrate how to respond to an individual’s reactions when communicating. By observing an individual’s reaction, you can ascertain if they are happy, satisfied, comfortable, sad, worried, agitated and many more†¦ This tells you if everything is ok with the service you are providing and with the individual in general or if there might be a problem, which would then make responding to the individual easier and with the correct manor. Outcome 3: be able to overcome barriers to communication. 3. 3 demonstrate ways to overcome barriers to communication. Discuss with your supervisor / manager the individuals you will regularly work with and whether there are any known communication barriers. This will enable you to consider your skills in this area and whether you need to undertake some training and development activities to improve your skills in this area. 3. 4 demonstrate strategies that can be used to clarify misunderstandings. It is easy to assume that everything is ok and that people are happy if they do not challenge or question what is happening but this may well be because they have not heard or understood what is happening or they simply do not want to make a fuss. Sometimes a simple â€Å"thumbs up† will help to check everything is ok. Or simply asking the person if everything is understood and offer the chance to clarify or go over things again. Outcome 4: be able to apply principles and practices relating to confidentiality. It is responsibility to adhere to your employer’s policy on confidentiality, so you should ask to see the policy and familiarise yourself with it. This policy should cover many aspects of your work, including disclosure of information to internal and external sources and the use of electronic computer systems. It is important that information is only shared with people â€Å"who need to know†. If you are uncertain whether a person has a right to access information and is requesting information from you, always check with your supervisor / manager. 4. 2 demonstrate ways to maintain confidentiality in day to day communication. Do not leave computers on or allow other people to use your passwords. Do not conduct conversations (including telephone conversations) about the individuals you support or any aspect of your work, in a public place or anywhere you can be overheard. Do not disclose information to anyone unless you are sure that they have a right to see the information. Always check with you supervisor / manager if you are unsure. Do not name the individuals you work with in front of other people during training sessions when talking about examples. Do not leave personal records or information unattended in public places.